I thought I would try one for my S&W 642 & BG .38. Small guns, so i assumed a small holster. It is BIG, may as well open carry. The thing screams GUN!!! I got my permit for a reason, CONCEALED. I'll have to stick to my pocket holster when too warm for a shirt.
As for customer service, I first planned to return it, they said no problem. I did keep it so I can't say if there might have been customer service problems.